We require that the final payment be made in full prior to the completion of delivery to your new premises. In the event that this payment is not procured, we shall endeavor to deliver the remaining articles on the subsequent day, under the prerequisite that the due invoice has been settled. If the payment remains outstanding, we must withdraw our responsibility for the custody of your possessions. Should your original location be in close vicinity to your new premises, we shall revert and unload all items at the pick-up location. However, if it exceeds a distance of 5 kilometers, the unloading will occur at a neutral area within a 1000-meter radius of your destination. You will be notified of this location, and our personnel will oversee your items for a duration of 45 minutes. If your presence is not recorded within this time frame, we regret to inform that your belongings will be left at the mentioned location unsupervised.

In order to keep our prices competitive and affordable for our customers, we've chosen to only accept cash payments at this time. We understand that many customers may prefer to pay with credit cards or other forms of payment, but as a small local business, we've found that credit card processing fees can be quite expensive. This also allows us to receive payment immediately and avoid any payment processing delays, ensuring a smoother process for everyone. Thank you for your understanding.

Price varies with every move. Some moves are more complex and require more time than others. Price of a move will vary on the following factors: - The size of your home and the number of rooms - The number of floors at each location - Accessibility to your home. - The number of movers. More movers does not necessarily mean a higher total cost! Sometimes going with a team of 3 or 4 movers will save you time and money. - The distance between your departure address and your destination For a more precise estimate feel free to contact one of our experts and we would love to give you a free quote for your upcoming move.

Yes! Some bookings require a deposit to confirm your reservation. The amount of the deposit is equivalent to the travel time indicated on the quote we gave you. Note that a deposit is not required for all bookings, so please contact us to find out if it is necessary for you.

Okay, let's settle this once and for all: do you tip your movers or not? While it's not mandatory, it's a great way to show your appreciation for their hard work and excellent service. Its like adding extra cheese to your pizza - it just makes everything better! 😁 If you appreciated their hard work and excellent service, we encourage you to tip whatever you feel is necessary for the job that was completed. Trust us, your movers will be very grateful.

For cancellations requested more than 14-days prior to your move: The deposit is refundable (minus a $30.00 admin fee). Deposits for moves in the rush period (25th of June - July 7th) are non-refundable under any circumstance.

It’s best to plan a move during the winter months from late September to April. This window of time allows you to avoid peak moving season during the summer and the high demand for mo­vers in the fall, up until early September. ✅

Ever wondered about the mysterious travel time charge on your moving bill? Allow us to explain! This is the additional time (usually 1 hour for local moves) that covers our movers' travel time from our warehouse to your location and back after the move. Think of it as the time it takes for our team to get to your doorstep and back to ours. For long-distance or off-island moves, travel time is calculated based on the distance traveled. So don't worry, we won't charge you for our commute to work, but we do appreciate your understanding of this important aspect of the moving process.

Let's make it clear, renting a truck could save you a couple of bucks, but maybe less than you think. Renting a truck allows you to save solely on the labor. However, you must consider other expenses, such as insurance, gas, rental fees, and even late and cleaning fees. Additionally, you'll have to do all the loading yourself, which can be challenging and time-consuming, potentially taking days to complete the move. You're also responsible for any damages to the truck, and if you've never driven one, it's best to leave it to the professionals. On the other hand, hiring movers provides a simple and stress-free moving experience for two main reasons: We handle everything from start to finish, including properly protecting your belongings, loading and unloading, and transportation. 🚛 You don't have to worry about additional costs such as gas, insurance, and equipment. 👍🏻

How long your move takes depends on several factors: The size of your home and the number of rooms The number of furniture, appliances, and boxes to be moved Will assembly and disassembly be done in advance? The number of floors at each location Are stairs or an elevator involved? Is the elevator reserved? Accessibility to your home. Is it necessary to go through a garage, backyard, ground floor, or walk to the end of a corridor to access your door? Will there be a reserved parking spot that is convenient for accessing your home? The number of movers. More movers does not necessarily mean a higher total cost! Sometimes going with a team of 3 or 4 movers will save you time and money. Road / environmental conditions The distance between your departure address and your destination For more tips and pro tricks to accelerate your move, visit our moving guideline "Tips" on our website.

We recommend booking 2 to 4 weeks in advance to ensure we can book you for your most desired date. That being said, if you have a last-minute move, we can still accommodate you if our schedule allows. Please contact us by phone for last-minute service at 438-366-0102

Yes. We understand that sometimes it's not your fault that your new home is not yet ready to welcome you. You can always notify us to make a change in schedule or date. We kindly ask you to inform us as soon as possible.

It could be a wise investment to hire a moving service to take care of everything for you. This means you won't have to worry about the hassle of driving or heavy lifting. Skilled movers will handle everything, ensuring your personal belongings arrive at your new location without any damage. Full-service moving companies usually offer damage protection, so you can have peace of mind that your items are covered in case of any breakage during packing and transportation. 📦

If you're up for some lifting, you're more than welcome to join our team in loading. You can help us speed things up by taking care of the smaller items. It's always a blast to have a bigger crew on board!

We kindly as that all drawers and furniture be empty on the day of the move to keep your furniture light. If items or clothing are left inside, they are not insured in case of an accident.

No 😔. Unfortunately, we do not transport pets in our moving trucks for safety reasons. Even though Max and Minou may be cute and lovely, we want to make sure they stay safe during the move.

Yes, we do transport plants. 🪴 However, due to their delicate nature, we cannot guarantee that they will not break during transportation inside the moving truck. Please note that we are not responsible for any damage to plants during transportation.

Yes. We offer civil liability insurance as well as cargo insurance. A few key points should be noted: There is a fee of $250 deductible for all claims and $500 for appliances. All claims must be made before the movers leave. Exclusions: mirrors, glass, lamps, box contents, granite, quartz, marble, plants, valuables, jewelry, personal documents, items not packed by our movers. Televisions that do not have their original box packaging are not insured. There is no coverage if the customer participates in loading or unloading, or if packing is done by the customer. Additional insurance available for an extra fee.

All our standard packages include the following: - Team of Movers – labor - 20 or 22 feet truck - Protective blankets - Mattress covers - Protective carpet - Dollies - Gas - Complete tools kit - Assembly / Disassembly as needed.

Yes, in certain situations, it would be beneficial to remove the doors of your refrigerator. For newer refrigerators with a water network, it can be a bit more complicated, but not impossible to remove them. If you have a refrigerator with a water dispensing system, please contact us in advance to allow proper preparation measures.

Yes! Looking to use your own vehicle but need an extra hand (or two)? We've got you covered! Our movers-only service is just what you need. Our skilled movers will show up at your doorstep with all the necessary equipment to efficiently load and unload your vehicle. No need to worry about heavy lifting - we'll take care of it all. So go ahead and rent that truck or van and leave the heavy lifting to us. You'll be amazed at how much easier your move can be with our professional assistance!

Yes! We can hoist a variety of furniture up to a maximum of three floors. For this service, a team of three or more movers is mandatory for safety reasons. Please note that if your furniture: - Arrives at your place dismantled and has been assembled inside your home Or - Has been placed inside the house before the walls were constructed, It is possible that these furniture pieces may not be able to be moved out without being dismantled. Even through a balcony, it could pose a danger. Please contact us if any of these situations apply to your situation.

There's no problem at all! One, two, three or four additional stops won't bring any additional fees. That being said, please keep in mind that the time spent at each stop will be included in the final bill. You can expect approximately 15 to 45 minutes per stop, depending on the number of items to be picked up / dropped off.

Yes! Occasionally, we may need to remove the door of your entrance to accommodate larger items. Don't worry, we have the necessary equipment to remove and reinstall your door as needed.

Yes, our team is trained to assemble (or connect) and disassemble (or disconnect) most essential furniture, such as beds, sofas, tables, refrigerators, washers, and dryers. Please note that some furniture, such as IKEA furniture, although designed to be disassembled, may not be suitable for repeated assembly.

When it comes to moving trucks, size does matter! All of our trucks are a whopping 20 to 22 feet in length, which can accommodate up to a 6 ½ apartment with a good Tetris strategy (loading). However, the truck size is not the only thing that matters. Our team also has an expertise when it comes to carefully packing the truck. This allows us to maximize space and ensure that none of your belongings are left behind. If you want to experience the magic of our Tetris skills, give us a call to book your move today! You will be surprised to see we can fit your house in our truck!

Yes. We will make sure everything is wrapped and bagged so its safe from scratches, dirt and damages!

We are prohibited by safety regulations from transporting hazardous materials such as propane tanks, oxygen canisters, fireworks, gasoline, etc.

All our standard packages include the following: - Team of Movers – labor - 20 or 22 feet truck - Protective blankets - Mattress covers - Protective carpet - Dollies - Gas - Complete tools kit - Assembly / Disassembly as needed.